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Support

A clear place to ask for help.

Open a request in the client portal, email the help desk or use the after-hours emergency line when the office is closed.

Open the client portalEmail helpdesk@e-wee.com

Regular help desk

Monday to Friday, 8 a.m. to 5 p.m.

After-hours emergency line

Urgent help outside office hours

Monday to Friday, 6 p.m. to 8 a.m.; Saturday and Sunday, all day.

For an urgent issue that cannot wait until the next business day, call either help-desk number. The regular window ends at 5 p.m. and the after-hours window begins at 6 p.m.

Billing

Billing contacts

Before you send

What to include in a support request

  • Your company, site and best contact
  • The device, service or area affected
  • When the issue began and whether it is still happening
  • What you expected and what happened instead
  • Any recent changes that may be related

FAQ

Common questions

Where should an existing client start?

Open a request in the client portal or email the help desk.

When should I use the after-hours emergency line?

Use it for an urgent service issue that cannot wait until the next business day.

Where do I send a billing question?

Call 416-620-1125 or email finance@e-wee.com.